Round On Your People

It is as simple as that ... and here is the monumental tragedy of current healthcare leadership behavior.

I have asked thousands of physician leaders - both physicians and non-doctor senior leaders - if they schedule time to round on or shadow their people. Their response is always the same. Just yesterday in a room of 30 CEO's and CMO's from independent groups around the USA, I asked that question -- and how many hands went up do you think??

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ZERO - not a single one

The next words out of my mouth were "shame on you." I am sure that is something they have never heard from a speaker before -- and yet they knew my critique was spot on.

Two Leadership Consequences of NOT Rounding

Mayo's physician burnout super-study finally released their third round of data from the 2017 survey.

This was that infamous first study documenting burnout rates above 50% in US physicians in Mayo Clinic Proceedings using US physician burnout surveys performed in 2011 and 2014 compared to burnout in the general US population.

It is probably the single most important data point in the birth of the movement to track and address burnout in physicians. That movement has spread far and wide since 2011, culminating in the current wave of industry-wide confabs like the NAM Action Collaborative on Clinician Wellbeing and Resilience.

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Since 2014 we have been waiting patiently for that third round of surveys to report out. Show us the 2017 data please, please, please ... and here it is.

When managers/leaders drive for production in the face of physician burnout ... this quote becomes the leadership lesson of the day.

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Unfortunately the absence of empathy and understanding is often a blind spot in physician leaders. 

Stop Physician Burnout - Treating the Symptoms only Makes Burnout Worse

Physician burnout has two sets of symptoms

• One for the Doctor - the personal signs and symptoms that YOU are suffering from burnout as an individual

• One for the Organization - the various way rising levels of physician burnout destroy the performance and morale of a population of healthcare providers

For the individual physician, here is one of our most popular posts on burnout's symptoms and gender differences.

In this blog post, let me show you three quick observations from our work with over 140 healthcare organizations and societies to date:

• The common organizational symptoms of burnout
• How and why most groups only treat the symptoms of provider burnout
• And why just treating the symptoms inevitably makes everything worse

"We can't talk about physician burnout, everyone will go part time"

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This article kicks off a mini-series of blog posts documenting my experience of Silly Things Physician Leaders Say About Physician Burnout. This first example is a great place to begin - a surprisingly frequent CMO/CEO exclamation - often used as justification for continued attempts to ignore the obvious presence of physician burnout.

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"We can't talk about physician burnout, everyone will go part time"

That is a major subconscious fear of some healthcare administrators and physician leaders. Sometimes they will actually say these same words to your face. If you happen to be the wellness champion in your organization, that statement is usually part of a paragraph that includes "things were OK around here until you showed up".

Quadruple Aim FAIL Diary:
How to Sabotage Your Physician Wellness Program From the Start

Healthcare's new Quadruple Aim recognizes happy, healthy patients can only come from happy healthy doctors. Quadruple Aim leaders understand that taking better care of your doctors is mandatory for successful organizations in the future.

Physician's New ADL's -  Your Activities of Daily Leadership

When you are a master of your basic ADL's - life is easier.

When you master the Activities of Daily Leadership - your practice gets easier too.

In this blog post, let me show you a next-level set of tools to stop working so hard, get home sooner and prevent physician burnout. The key is simple leadership skills performed on purpose every day. 

Every physician I have ever met works too hard.

The modern physician burnout epidemic is a sign that doctors are at a tipping point ... as in tipping over the edge of a cliff. You think burnout is bad now ... project a future where we simply continue dumping additional responsibilities on their backs as usual.

The Quadruple Aim has the potential to turn the tide of stress and burnout, but only if we can bridge the gulf between UNDERSTANDING the Quadruple Aim and actually IMPLEMENTING it.

Let me show you a powerful way to bring the Quadruple Aim to life in your organization with a simple Prime Directive for Healthcare Leaders.

Prevent Physician Burnout - curated resource libraries now available.

When you are aware that physician burnout is not a problem and understand its true nature as a never ending balancing act, it will become obvious you will never find a solution - the key is to focus on building your strategy to maintain balance.

We teach 117 ways to prevent burnout. Each has been proven in the real world by hundreds of physicians in all specialties AND that is a LOT of options to wade through. 

We are excited to share our new curated resource libraries so you can cut to the chase and find the best burnout prevention tools quickly and easily.

Use the links below to dive into our curated collections of tools to Get Home Sooner, Build Life Balance and become a More Effective Leader.

Each of the tools on this page will make sure you actually get home sooner. The library includes our EMR strategy recommendations, BID Huddle power tips, Batch Processing formula, the antidote to Multitasking and much more. All just a click away.

If there is a culture that eats physician burnout for breakfast, where do you find that restaurant and who is your server?

There IS a culture capable of eating burnout for breakfast.

A healthy workplace culture is more than a Unicorn - something you have heard of but never actually seen. Even in high stress, difficult situations, that culture will keep you connected, supporting and caring for each other. 

Unfortunately, the typical hostile, overloaded, Triple Aim whirlwind of a workplace culture in a healthcare organization will EAT YOU and your people for breakfast instead.