Doctor Patient Communication – The Universal Upset Patient Protocol
VIDEO TRAINING:
A 6-step structured conversation to deal with upset and angry patients simply, quickly and empathetically.
Posted by Dike Drummond MD
A 6-step structured conversation to deal with upset and angry patients simply, quickly and empathetically.
Tags: Physician Coaching, doctor patient communication
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"I started to feel better about my life within a couple weeks of beginning our conversations. I knew that I had an ally and friend. I realized that my feelings were predictable based on my circumstances, that I was “normal”. For the first time in years I had real hope that things would change for the better.
We worked together to find and interview for a new position in the worst job market for my specialty the recruiters have ever experienced. With Dike’s help and persistent positive attitude, I found a new position at a group that really cares about the doctors and I start in two weeks.
For me, the program has been worth everything. It has enabled me to emerge from my depression, change my toxic work situation, improve my home and family life, and allow myself to be happy and realize that I deserve to be happy.”
~ Anonymous MD
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