When managers/leaders drive for production in the face of physician burnout ... this quote becomes the leadership lesson of the day.
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Physician Leadership's
Dirty Little Secrets Video Series is Here
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Unfortunately the absence of empathy and understanding is often a blind spot in physician leaders.
This is the origin of leadership statements like this:
- "What's your problem that you can't see more patients?
- ... get your charts done?
- ... show up at all the department meetings?
- What's with these doctors, don't we pay them enough?"
Physician Leadership Empathy is the number one skill of a quality leader. Empathy when your people are in pain ... drives curiosity, which drives creativity and innovation.
- It feels good to lead a team that feels good about their work.
- I so wish it felt really bad to lead a team that feels bad about their work
- AND that the physician leaders first instinct would be to LOOK IN THE MIRROR
- And ask, "What can I/We change to make it easier to take good care of our patients?"
- Then dedicate yourself to learning more by rounding on and shadowing your people.
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PLEASE LEAVE A COMMENT:
Have you experienced this from your physician leaders?
What have you found to work in raising their awareness?